Welcome to Spark I Capital Ventures website ( "www.spark1gh.com"). Spark I Capital Ventures owns and operate this Website. These terms and conditions governs your relationship with www.spark1gh.com
By accessing the Site, you agree to all of the Terms and Conditions. Please do not use this site if you do not agree to the terms and conditions. The Site reserves the right to update this terms and conditions from time to time. Please check these Terms and Conditions of use regularly for updates. Your continued use of the Site when updated constitutes your acceptance of those changes.
You should be at least 18 years of age or under the supervision of a parent or legal guardian before accessing this site. We grant you a non-transferable and revocable license to use the Site, under the Terms and Conditions described, for the purpose of shopping for personal items sold on the Site.
Certain services and related features that may be made available on the Site may require registration or subscription. If you choose to register or subscribe for any such services or related features, you agree to provide accurate and current information about yourself, and to promptly update such information if there are any changes. Any user of the Site is solely responsible for keeping passwords and other account identifiers safe and secure. The account owner is entirely responsible for all activities that occur under such password or account. Furthermore, you must notify us of any unauthorized use of your password or account. The Site shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section.
During the registration process you agree to receive promotional emails from the Site. You can subsequently opt out of receiving such promotional e-mails by clicking on the link at the bottom of any promotional email.
By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.
When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.
(B) Order Acceptance & Pricing
Please note that there are cases when an order cannot be processed for various reasons. The Site reserves the right to refuse or cancel any order for any reason at any given time. You may be asked to provide additional verifications or information, including but not limited to phone number and address, before we accept the order.
In order to avoid any fraud with credit or debit cards, we reserve the right to obtain validation of your payment details before providing you with the product and to verify the personal information you shared with us. This verification can take the shape of an identity, place of residence or banking information check. The absence of an answer following such a demand will automatically cause the cancellation of the order within 3 days. We reserve the right to proceed to direct cancellation of an order for which we suspect a risk of fraudulent use of credit or debit card.
We are determined to provide the most accurate pricing information on the Site to our users; however, errors may still occur, such as cases when the price of an item is not displayed correctly on the website. As such, we reserve the right to refuse or cancel any order. In the event that an item is mispriced, we may, at our own discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.
You can use vouchers to pay on our website. Marketing vouchers entitle you to a saving on your placed order. Vouchers can also be issued in exchange for advance payments made via Bank Transfer. Vouchers cannot be exchanged for cash. We reserve the right to cancel or withdraw vouchers at any time except ones issues in accordance with our refund policy and/or in exchange for advance payments. Vouchers cannot be combined with any offer or promotional codes. Vouchers are good for a single use per person. Only one voucher per transaction.
Upon receiving your order we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfil the transaction. Your card will be debited upon authorization being received. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Once the goods have been dispatched and you have been sent a confirmation email the monies paid as a deposit shall be used as consideration for the value of goods you have purchased as listed in the confirmation email.
(E) Repair & Return Policy:
If a product is found to be defective or not found to be working as per the required specifications, the customer will have to take the unit to the nearest Spark I Venture service center.
The customer must produce his/her Limited Warranty Card and original proof of purchase when sending it to our service center. In the event that either of these documents are not produced, service charges together with the payment for any part/s being replaced are applicable and the customer will be charged accordingly.
(F) Delivery Time Frame:
Within Accra and Tema: 48 to 72 hours
(G) Cancellation Policy:
In case we receive a cancellation notice and the order has not been charged or shipped, we shall cancel the order and refund the entire amount without any deduction, if the order has been charged or shipped, a cancellation service fee of 5% will apply on the total amount. The refund process would take 10 to 30 days and would be reimbursed in cash or cheque. We will not be able to cancel orders that have already been shipped and received by the buyer. The customer agrees not to dispute the decision made by Spark I Capital Ventures and accepts the cancellation policies. For Bank Transfer order, if payment is not received in 3 days the order will be cancelled automatically
Anything that you submit to the Site and/or provide to us, including but not limited to, questions, reviews, comments, and suggestions (collectively, "Submissions") will become our sole and exclusive property and shall not be returned to you. In addition to the rights applicable to any Submission, when you post comments or reviews to the Site, you also grant us the right to use the name that you submit, in connection with such review, comment, or other content. You shall not use a false e-mail address, pretend to be someone other than yourself or otherwise mislead us or third parties as to the origin of any Submissions. We may, but shall not be obligated to, remove or edit any Submissions.
All intellectual property rights, whether registered or unregistered, in the Site, information content on the Site and all the website design, including, but not limited to text, graphics, software, photos, video, music, sound, and their selection and arrangement, and all software compilations, underlying source code and software shall remain our property. The entire contents of the Site also are protected by copyright as a collective work under Ghanaian copyright laws and international conventions. All rights are reserved.
A single arbitrator to be appointed in accordance with the rules of Chartered Institute of Arbitrators shall finally settle any disputes, controversies, or differences arising out of the implementation, interpretation, performance of these Terms and Conditions, through arbitration. The arbitrator shall be a person who is legally trained and who has experience in the information technology field and is independent of either party. The venue of the arbitration shall be Ghana. The language used in the arbitration proceedings shall be English. The award of the arbitrator shall be final and binding and may be entered in any court of competent jurisdiction and enforced in accordance with the Arbitration Act 1995 Chapter No. 4. Notwithstanding the foregoing, the Site reserves the right to pursue the protection of intellectual property rights and confidential information through injunctive or other equitable relief through competent courts.
These Terms and Conditions shall be interpreted and governed by the laws in force in Ghana. Each party hereby agrees to submit to the jurisdiction of the Ghanaians courts and to waive any objections based upon venue.
In addition to any other legal or equitable remedies, we may, without prior notice to you, immediately terminate the Terms and Conditions or revoke any or all of your rights granted under the Terms and Conditions. Upon any termination of this Agreement, you shall immediately cease all access to and use of the Site and we shall, in addition to any other legal or equitable remedies, immediately revoke all password(s) and account identification issued to you and deny your access to and use of this Site in whole or in part. Any termination of this agreement shall not affect the respective rights and obligations (including without limitation, payment obligations) of the parties arising before the date of termination. You furthermore agree that the Site shall not be liable to you or to any other person as a result of any such suspension or termination. If you are dissatisfied with the Site or with any terms, conditions, rules, policies, guidelines, or practices , your sole and exclusive remedy is to discontinue using the Site.